Terms of service

Last Updated: July 03, 2026

Welcome to VelvetGlow.co.uk. This website is operated by Velvet Glow. Throughout the site, the terms “we”, “us” and “our” refer to Velvet Glow. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
1. Online Store Terms & Eligibility

By agreeing to these Terms of Service, you represent that you are at least 18 years of age. Our products are intended solely for adult consumers. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
2. Medical Disclaimer & Product Use

The products sold on VelvetGlow.co.uk are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. All information presented on this website is for educational and informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.

    Always consult with a qualified healthcare professional or your GP (General Practitioner) before starting any new supplement regimen, especially if you are pregnant, nursing, taking medication, or have an existing medical condition.

    You must strictly follow the recommended dosage and usage instructions provided on the product packaging. Individual results may vary.

3. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
4. Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
5. Products and Orders

Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy.

We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
6. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
7. UK Consumer Rights & Returns

In accordance with the UK Consumer Contracts Regulations and the Consumer Rights Act 2015, you have the right to cancel your contract within 14 days of receiving your items. However, due to health protection and hygiene reasons, dietary supplements cannot be returned if the protective seal, packaging, or bottle wrapping has been opened or broken after delivery. For full details, please refer to our Return and Refund Policy.
8. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to transmit viruses or any other type of malicious code.
9. Limitation of Liability

Velvet Glow, our directors, officers, employees, or agents shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, or replacement costs, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product.
10. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales, and you agree to submit to the exclusive jurisdiction of the English courts.
11. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
12. Contact Information

Questions about the Terms of Service should be sent to us at:

    Website: VelvetGlow.co.uk

    Email: info@VelvetGlow.co.uk

    Phone: 204-578-8379

    Address: Flat 5, 39 North Street, Dudley, England, DY2 7DU